Rice Cooker and Warmer
Town Food Service Equipment Co., Inc. (Town) warrants its rice cookers
to be
free of defects in materials and workmanship, subject to the terms
specified
below. This warranty is limited to parts replacement and does
not include
any labor allowance. Any service charges or charges for parts
replacement
are your responsibility.
Town warrants gas RiceMaster to be free of defects in materials or
workmanship for a period of six months. Commercial electric RiceMaster
is
warranted for a period of two years. Household rice cookers not
used for
commercial applications and rice warmers are warranted for a period
of six
months. The warranty period shall commence at time of shipment
from Town.
The warranty period may be extended, at Town¹s option, if proof
of
installation (specifying model and serial number) at a later date,
but in no
case shall warranty be extended beyond nine months after date of shipment
from Town.
Parts and labor are covered for the warranty period for properly packed
units returned to Town prepaid. Town cannot be responsible for
shipping
damages to any unit returned with improper packaging. Parts
that have
failed due to defective materials or workmanship will be replaced at
no
charge. Units repaired under warranty will be returned freight
prepaid.
Warranty for the new parts will be for the remainder of the original
warranty period. Freight will be added to the invoice for non-warranty
repairs. There will be no credit for defective units returned.
Customers are requested to clean units before returning them for service.
Units returned in abused or unsanitary condition will not be serviced
without the customer's consent to pay an appropriate labor charge for
labor
to clean and repair the rice cooker. If the customer does not
agree, the
unit will be returned without cleaning or repair.
This warranty does not cover any failures or operating difficulties
due to
accident, abuse, misuse, alteration, misapplication, improper installation
or improper maintenance or service.
Town does not authorize any person or company to assume on its behalf
any
obligation or liability in connection with this unit in any manner
whatsoever.
If warranty service becomes necessary, bring the unit to the dealer
where
the rice cooker was purchased. Request them to carefully pack
the unit. Be
sure to insulate the enamel jacket from the rice pot. For gas
units, if the
pot is allowed to contact the enamel jacket during shipment it will
become
chipped. If the base is not properly packed it may become dented.
Town
will charge for repairs to units returned and damaged due to abuse
for any
reason. Electric units must also be carefully packed to avoid
damage during
shipment.
The returning agency is entitled to request from the purchaser the costs
of
shipping and handling charges to return the unit. Before any
unit is
returned, call Town at (718) 338-5650 and request a Return Goods
Authorization (RGA). Be advised this RGA is only authorization
to return
your unit for evaluation. No credit of any kind may be taken
arising from
an RGA. Your unit will be inspected to verify the difficulty
for which it
was returned. Once the difficulty is verified, it will be repaired
and the
unit returned at no charge if due to faulty materials and/or workmanship.
If defective for any other reason, the unit will be repaired and the
customer charged for the cost of the labor and materials for the repair
plus
return delivery costs.
RANGES AND SMOKEHOUSE
Town warrants all ranges and smokehouses free from defects of workmanship
or
material for one (1) year from invoice date with the exception
of safety
pilot systems which are covered by a 90 day warranty. Safety
pilot systems
installed without drip legs are not covered by this warranty.
Defective
parts returned prepaid will be repaired or replaced subject to our
inspection and returned freight collect. Mishandling or abuse
of equipment
or components is not covered by this warranty and repairs or replacement
will be made at a nominal charge. Labor costs to return or replace
parts in
this equipment are the responsibility of the purchaser, as are proper
installation and adjustments.
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| Town Food Service Equipment Company
72 Beadel Street Brooklyn, NY 11222 
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